Shipping Policy

Website: https://onefeetv.com/
Email: support@onefeetv.com
Last Updated: May 2026

Shipping Policy

At Onefeetv, we are committed to delivering your order as quickly, safely, and efficiently as possible. We understand that timely delivery is an important part of your shopping experience, which is why we carefully process every order and partner with trusted shipping carriers to ensure dependable service.

This Shipping Policy explains how orders are processed, shipped, tracked, and delivered. By placing an order through Onefeetv, you agree to the terms outlined below.

Shipping Destinations

Onefeetv currently ships throughout the United States.

At this time, we do not offer shipping to:

• U.S. Territories (unless stated otherwise)
• APO/FPO military addresses
• P.O. Boxes (where carrier restrictions apply)
• International destinations

If we expand our shipping coverage in the future, this policy will be updated accordingly.

Order Processing Schedule

Orders are processed during our normal business days.

Orders placed before 5:00 PM EST on a business day will begin processing the same day.

Orders placed:

• After 5:00 PM EST
• On weekends
• On public holidays

will begin processing on the next business day.

Please note that placing an order does not guarantee immediate shipment. Every order must successfully pass payment authorization and verification before processing begins.

Shipping Timeline

Once your order has been processed, it will be shipped using one of our trusted carrier partners.

The delivery estimates above are averages and begin after your order has been shipped.

Actual delivery times may vary depending on:

• Delivery location
• Weather conditions
• Seasonal shipping demand
• Carrier operations
• Public holidays
• Unexpected transportation delays

Shipping Cost

We believe in offering transparent shipping rates without hidden fees.

Shipping charges are displayed during checkout before payment is completed.

No additional shipping fees will be added after your purchase unless you request changes that require additional shipping services.

Delivery Partners

To provide reliable nationwide delivery, Onefeetv works with established shipping carriers including:

• USPS
• UPS
• FedEx

Carrier selection is determined based on factors such as:

• Delivery destination
• Package size
• Shipping efficiency
• Operational availability

Customers cannot request a specific shipping carrier unless this option is explicitly available during checkout.

Order Confirmation

Immediately after your purchase is completed, you will receive an order confirmation email.

The confirmation includes:

• Order number
• Purchased items
• Shipping address
• Billing information
• Order summary

If you do not receive this confirmation within a reasonable period, please:

• Check your Spam or Junk folder.
• Verify the email address entered during checkout.
• Contact our customer support team.

Shipment Confirmation

Once your order leaves our fulfillment facility, a shipment confirmation email will be sent.

This email typically includes:

• Shipping confirmation
• Tracking number
• Carrier information
• Tracking link (when available)

Please allow several hours for tracking information to become active after receiving your shipment notification.

Tracking Your Order

All eligible shipments include tracking.

Customers can monitor delivery progress using the tracking number provided in the shipping confirmation email.

Tracking updates are supplied directly by the shipping carrier.

Status updates may include:

• Shipment accepted
• In transit
• Arrival at sorting facility
• Out for delivery
• Delivered
• Delivery exception (if applicable)

Tracking updates may occasionally experience delays during periods of high shipping volume.

Delivery Expectations

Although we strive to meet our estimated delivery windows, delivery dates cannot be guaranteed.

Factors beyond our control include:

• Severe weather
• Natural disasters
• Transportation disruptions
• Carrier operational issues
• Security inspections
• Unexpected regional delays

These situations may extend delivery times.

We appreciate your patience whenever circumstances outside our control affect shipping schedules.

Incorrect Shipping Address

Customers are responsible for providing complete and accurate shipping information during checkout.

Please verify:

• Recipient name
• Street address
• Apartment or suite number
• ZIP code
• State
• Contact information

Incorrect or incomplete addresses may result in:

• Delivery delays
• Returned packages
• Additional shipping charges
• Failed deliveries

If you notice an address error after placing your order, contact us immediately.

We will make every reasonable effort to update your address before shipment.

However, once an order has entered carrier processing, address changes may no longer be possible.

Undeliverable Packages

Packages may be returned to Onefeetv for reasons such as:

• Incorrect address
• Failed delivery attempts
• Refused delivery
• Unclaimed package
• Invalid recipient information

If a package is returned, our support team will contact you to arrange reshipment.

Additional shipping fees may apply if the return resulted from incorrect customer-provided information.

Lost Packages

If your package appears to be lost, please contact us as soon as possible.

Before reporting a shipment as lost, we recommend:

• Reviewing the tracking updates.
• Waiting at least 48 hours after a "Delivered" scan.
• Checking with neighbors or household members.
• Looking around your delivery location.
• Contacting the shipping carrier.

If the package cannot be located, we will work with the carrier to investigate the shipment.

Investigations may require several business days depending on carrier procedures.

Delivered but Not Received

If tracking indicates that your package has been delivered but you cannot locate it:

1. Verify the delivery address.
2. Check nearby entrances or secure locations.
3. Ask neighbors or building management.
4. Contact the carrier directly.
5. Reach out to our support team.

We will gladly assist with the investigation whenever possible.

Damaged Packages

If your order arrives damaged during transportation:

Please contact us promptly and include:

• Order number
• Description of the damage
• Clear photographs of:
• Packaging
• Shipping label
• Damaged item(s)

Keeping the original packaging may assist with carrier investigations.

Our team will review the information and work toward an appropriate resolution.

Missing Items

If your package arrives with missing items:

Please contact us within a reasonable time after delivery.

Include:

• Order number
• Missing product(s)
• Photos of the received package (if applicable)

Our fulfillment team will investigate and provide assistance.

Split Shipments

Some orders may ship in multiple packages.

This may occur due to:

• Product availability
• Warehouse logistics
• Package size limitations
• Inventory allocation

If your order is shipped separately, you may receive multiple tracking numbers.

You will not be charged additional shipping costs for split shipments.

Large Order Processing

Orders containing multiple dresses or higher quantities may require additional processing to ensure:

• Inventory verification
• Quality inspection
• Secure packaging

While we aim to maintain our standard handling time, exceptionally large orders may occasionally require additional preparation.

If this occurs, we will notify you whenever possible.

Seasonal Demand

During busy shopping seasons, including promotional events and holidays, shipping volumes may increase significantly.

This may affect:

• Processing speed
• Carrier transportation
• Delivery estimates
• Tracking update frequency

We recommend placing holiday orders early to minimize the impact of seasonal delays.

Weather and Force Majeure

Certain events beyond our control may delay shipment or delivery, including:

• Hurricanes
• Snowstorms
• Flooding
• Wildfires
• Earthquakes
• Government restrictions
• Transportation interruptions
• Public emergencies

Delivery estimates do not apply during these extraordinary circumstances.

Refused Shipments

If a customer refuses delivery for reasons unrelated to shipping damage or our error, the package may be returned to us.

Once received, applicable shipping costs and carrier return fees may be deducted where permitted before any eligible refund is processed.

Order Changes

If you need to modify your shipping information, please contact us immediately after placing your order.

We will do our best to accommodate requests submitted before shipment.

Once an order has entered fulfillment or has been shipped, changes may no longer be possible.

Shipping for Clothing Orders

Onefeetv specializes in women's fashion, including:

• Blazer Dresses
• Bodycon Dresses
• Dresses
• Maxi Dresses

Every garment is carefully prepared before shipment to help ensure it arrives in excellent condition.

Quality checks are performed prior to packaging to verify:

• Correct product
• Correct size
• Color accuracy
• Packaging integrity

Shipping Delays

Occasionally, shipping may take longer than estimated due to circumstances outside our direct control.

Possible causes include:

• Carrier backlogs
• High shipment volume
• Transportation disruptions
• Regional service interruptions
• Severe weather
• Public holidays

We appreciate your patience should such delays occur.

Customer Support

Our customer support team is available to answer shipping-related questions and assist with your order.

Support Hours

Email: support@onefeetv.com

We strive to respond to customer inquiries as promptly as possible during business hours.

Policy Updates

Onefeetv reserves the right to modify this Shipping Policy at any time to reflect operational improvements, carrier changes, legal requirements, or updates to our services.

Any revisions become effective immediately upon publication on our website.

Customers are encouraged to review this page periodically before placing future orders.

Contact Us

If you have any questions regarding shipping, delivery, tracking, or your order status, please contact us.

Onefeetv

Email: support@onefeetv.com

Support Hours: Monday – Saturday, 8:00 AM – 7:00 PM (EST)

We appreciate your trust in Onefeetv and look forward to providing a smooth, reliable, and professional shopping experience from checkout through delivery.