FAQs

Website: https://onefeetv.com/
Email: support@onefeetv.com
Last Updated: May 2026

Frequently Asked Questions

Welcome to the Onefeetv Frequently Asked Questions page. We've compiled answers to the questions we receive most often to help make your shopping experience simple and enjoyable.

If you cannot find the information you are looking for, please contact our Customer Support team at support@onefeetv.com. We are happy to assist you.

Orders

How do I place an order?

Shopping with Onefeetv is easy.

1. Browse our collection.
2. Select your preferred style, size, and quantity.
3. Add the item to your shopping cart.
4. Proceed to checkout.
5. Enter your shipping and billing information.
6. Complete payment using one of our accepted payment methods.

Once your order is successfully placed, you will receive an order confirmation email.

Can I change my order after placing it?

Yes, but only if your order has not yet entered processing or shipment.

Please contact us as soon as possible after placing your order. We will do our best to accommodate your request.

Can I cancel my order?

Orders may be canceled before they enter processing.

Once an order has been processed or shipped, cancellation is no longer possible.

If cancellation is not available, you may request a return after delivery if the item qualifies under our Return & Refund Policy.

I didn't receive my order confirmation email.

Please:

• Check your Spam or Junk folder.
• Confirm the email address used during checkout.
• Contact our support team if you still cannot locate the email.

Shipping

Where do you ship?

Currently, Onefeetv ships within the United States.

If our shipping destinations expand in the future, this information will be updated on our website.

How long does shipping take?

Our standard shipping timeline is:

Business days are Monday through Friday.

What is your order processing cut-off time?

Orders placed before 5:00 PM EST, Monday through Friday, begin processing the same business day.

Orders submitted after the cut-off time or on weekends and holidays begin processing on the next business day.

How much does shipping cost?

We charge a flat shipping rate.

Shipping charges are displayed during checkout before payment is completed.

Which shipping carriers do you use?

We work with trusted delivery providers, including:

• USPS
• UPS
• FedEx

Carrier selection depends on your delivery location and operational availability.

How do I track my order?

Once your order ships, you will receive a shipping confirmation email containing your tracking number.

Tracking information may require several hours to become active after shipment.

My tracking says "Delivered," but I haven't received my package.

Please:

• Check around your delivery location.
• Ask household members or neighbors.
• Contact the shipping carrier.
• Reach out to our Customer Support team if you still cannot locate your package.

Products

What products do you sell?

Onefeetv specializes in women's fashion, including:

• Blazer Dresses
• Bodycon Dresses
• Dresses
• Maxi Dresses

We regularly update our collection with new styles.

How do I choose the correct size?

We recommend reviewing the size information provided on each product page before placing your order.

If you are between sizes or have questions about fit, please contact our support team for assistance.

Will the colors look exactly like the photos?

We make every effort to display products as accurately as possible.

However, colors may appear slightly different depending on your monitor settings, mobile device, lighting conditions, and screen calibration.

Returns & Refunds

What is your return policy?

Eligible items may be returned within 60 days of the delivery date, provided they are:

• Unused
• Unworn
• Unwashed
• In original condition
• Returned with original tags when applicable

Please review our Return & Refund Policy for complete details.

How long does it take to receive a refund?

Approved refunds are processed within 12 business days after the returned item has been received and inspected.

Do you charge refund processing fees?

No.

Onefeetv does not charge any refund processing fees.

Can I exchange an item?

At this time, we do not offer direct exchanges.

If you would like a different size, color, or style, we recommend returning the eligible item and placing a new order.

What if my item arrives damaged?

Please contact us promptly after delivery.

Include:

• Your order number
• Photos of the damaged item
• Photos of the packaging if applicable

Our support team will review your request and work toward an appropriate resolution.

Payments

Which payment methods do you accept?

Currently, we accept:

Only payment methods displayed during checkout are available.

Is my payment secure?

Yes.

All payments are processed through secure payment providers using encrypted technology to help protect your financial information.

Onefeetv does not store your complete payment information on its servers.

Why was my payment declined?

Payments may be declined due to:

• Insufficient funds
• Incorrect billing information
• Security verification
• Restrictions from your payment provider
• Technical issues

Please contact your payment provider if the issue continues.

Customer Account

Do I need an account to place an order?

No.

You may complete your purchase using the checkout options available on our website without creating an account, if guest checkout is offered.

Creating an account may make it easier to review your order history and manage future purchases.

How do I update my shipping address?

If your order has not yet shipped, contact us immediately.

Once an order has been shipped, address changes may no longer be possible.

Customer Support

How can I contact Onefeetv?

You can contact us by email.

Email: support@onefeetv.com

What are your customer support hours?

We strive to respond to all inquiries as quickly as possible during our regular support hours.

Additional Questions

If your question is not answered on this page, please feel free to contact our Customer Support team.

Onefeetv

Website: https://onefeetv.com/

Email: support@onefeetv.com

Support Hours: Monday – Saturday, 8:00 AM – 7:00 PM (EST)

Thank you for choosing Onefeetv. We appreciate your trust and are committed to providing a smooth, secure, and enjoyable shopping experience.