Return & Refund Policy

Website: https://onefeetv.com/
Email: support@onefeetv.com
Last Updated: May 2026

Return & Refund Policy

At Onefeetv, customer satisfaction is our priority. We want you to shop with confidence, knowing that if your purchase does not meet your expectations, we offer a straightforward return and refund process.

This Return & Refund Policy explains the conditions, eligibility, procedures, and timelines for returning products purchased from Onefeetv. By placing an order through our website, you agree to the terms outlined below.

Return Eligibility

We accept returns within 60 calendar days from the date your order is delivered.

To qualify for a return, the item must meet all of the following conditions:

• Returned within the 60-day return period.
• Unused, unworn, and unwashed.
• In its original condition.
• Free from stains, odors, perfume, smoke, pet hair, or damage.
• Returned with all original tags attached (where applicable).
• Returned in the original packaging whenever possible.

Items that do not meet these requirements may not be eligible for a refund.

Non-Returnable Items

For hygiene, safety, or product integrity reasons, the following items are not eligible for return unless they arrive damaged or defective:

• Gift cards
• Final sale or clearance items marked as non-returnable
• Personalized or customized products
• Items showing signs of wear, washing, alteration, or misuse
• Products damaged after delivery due to customer handling

If you are unsure whether your item is eligible, please contact us before sending it back.

Return Process

To initiate a return, please contact our Customer Support team before sending your package.

Please include:

• Your order number
• Full name
• Email address used for the purchase
• The item(s) you wish to return
• The reason for the return

Our support team will provide instructions for completing your return.

Customer Support Email: support@onefeetv.com

Returns sent without prior authorization may experience delays in processing.

Return Shipping

Customers are generally responsible for return shipping costs unless:

• The wrong item was shipped.
• The item arrived damaged.
• The item has a verified manufacturing defect.
• The return is the result of our error.

We recommend using a shipping service that provides tracking information, as Onefeetv cannot guarantee receipt of returned packages without proof of delivery.

Inspection of Returned Items

Once your return is received, our team will inspect the item to verify that it meets the return eligibility requirements.

During inspection, we may verify:

• Product condition
• Signs of wear or use
• Original tags
• Packaging condition
• Completeness of the return

Inspection is typically completed as quickly as possible after the return arrives at our facility.

Refunds

If your return is approved, your refund will be processed within 12 business days after the returned item has been inspected and approved.

Refunds will be issued to the original payment method used for the purchase.

There are no refund processing fees charged by Onefeetv.

Depending on your financial institution, it may take additional time for the refunded amount to appear in your account after we have processed it.

Refund Timeline

Partial Refunds

A partial refund may be issued in situations including, but not limited to:

• Items returned with missing components.
• Products showing minor signs of use.
• Items returned without original packaging when packaging is required.
• Products returned in a condition that reduces their value.

Each case will be reviewed individually.

Exchanges

At this time, Onefeetv does not offer direct product exchanges.

If you would like a different:

• Size
• Color
• Style
• Product

we recommend returning the original eligible item and placing a new order through our website.

Incorrect or Damaged Items

If you receive:

• An incorrect item
• A damaged item
• A defective product

please contact us promptly after delivery.

To help us resolve the issue quickly, include:

• Your order number
• A description of the issue
• Clear photographs of the item
• Photos of the packaging (if applicable)

After reviewing your request, we will determine the most appropriate resolution.

Items Damaged During Shipping

If your package arrives with visible shipping damage:

• Take photographs before opening the package whenever possible.
• Keep the original packaging.
• Contact our Customer Support team as soon as possible.

This information assists us during any necessary shipping investigation.

Order Cancellations

Orders may only be canceled before they enter processing or shipment.

Once an order has been processed or shipped, it can no longer be canceled.

If cancellation is no longer possible, you may request a return after delivery if the item meets our return eligibility requirements.

Refused Deliveries

If a shipment is refused without prior authorization from Onefeetv, the package may be returned to us by the carrier.

Any applicable return shipping charges assessed by the carrier may be deducted from the eligible refund where permitted.

Lost Returns

Customers are responsible for ensuring that returned packages reach our return facility.

We recommend using a shipping service that provides:

• Tracking
• Shipping confirmation

Onefeetv is not responsible for returns lost in transit if tracking cannot confirm delivery.

Late or Missing Refunds

If you have not received your refund after the stated processing period:

1. Check your bank account.
2. Review your payment method activity.
3. Contact your credit card company or payment provider.
4. Contact your bank, as posting times may vary.
5. If you still have not received your refund, contact our support team.

Promotional Discounts

Refunds are based on the amount actually paid for the returned item.

If a promotional discount or coupon was applied to your purchase, your refund will reflect the discounted purchase price rather than the item's original listed price.

Return Abuse

To maintain a fair shopping experience for all customers, Onefeetv reserves the right to refuse returns that demonstrate abuse of this policy, including excessive or fraudulent return activity.

Customer Support

If you have any questions regarding returns or refunds, our Customer Support team is available to assist you.

Support Hours

Email: support@onefeetv.com

Policy Updates

Onefeetv reserves the right to update or modify this Return & Refund Policy at any time to reflect operational, legal, or service changes.

Any updates become effective immediately upon publication on our website. We encourage customers to review this policy periodically before making a purchase.

Contact Us

If you have any questions about returns, refunds, or your order, please contact us.

Onefeetv
Website: https://onefeetv.com/
Email: support@onefeetv.com

We appreciate your trust in Onefeetv and are committed to providing a fair, transparent, and customer-focused return experience.