Cancel/Change Order

Website: https://onefeetv.com/
Email: support@onefeetv.com
Last Updated: May 2026

Cancel / Change Order Policy

At Onefeetv, we understand that you may need to modify or cancel an order after it has been placed. We strive to process orders as efficiently as possible so that your purchases arrive quickly. Because orders move into fulfillment shortly after they are received, requests to cancel or change an order are time-sensitive.

This policy explains how order cancellations, modifications, and related requests are handled.

Order Processing

Orders are processed during our regular business hours.

Once an order enters our fulfillment process or has been prepared for shipment, it may no longer be possible to cancel or modify it.

We encourage customers to review all order details carefully before completing their purchase.

Canceling an Order

If you wish to cancel your order, please contact us as soon as possible after placing it.

Cancellation requests are considered on a case-by-case basis.

An order may be canceled if it has not yet entered processing or shipment.

If your cancellation request is approved:

• The order will be canceled.
• No cancellation fee will be charged.
• Any eligible payment will be refunded to your original payment method.

If the order has already entered processing or has been shipped, cancellation is no longer possible.

Changing an Order

You may request changes to your order before it enters fulfillment.

Depending on the status of your order, we may be able to assist with changes such as:

• Updating the shipping address
• Correcting the recipient's name
• Correcting contact information
• Changing the product size
• Changing the product color
• Adjusting item quantities
• Removing an item
• Adding an item (subject to availability)
• Correcting billing information where possible

All requested changes are subject to inventory availability and order processing status.

Address Changes

Customers are responsible for providing a complete and accurate shipping address during checkout.

If you notice an error in your shipping information, contact us immediately.

We will make every reasonable effort to update your shipping address before your order is shipped.

However, once the package has been transferred to the shipping carrier, address changes may no longer be possible.

Incorrect or incomplete addresses may result in:

• Delivery delays
• Returned shipments
• Failed deliveries
• Additional shipping charges if reshipment is required

Product Availability

If a requested modification involves changing products, sizes, or colors, the requested replacement is subject to current inventory availability.

We cannot guarantee that replacement items will remain in stock while your request is being reviewed.

If your requested replacement is unavailable, we will contact you to discuss available options.

Orders Already Shipped

Once an order has been shipped:

• It cannot be canceled.
• Shipping addresses generally cannot be changed.
• Product changes cannot be made.

If you no longer wish to keep your order after receiving it, you may request a return in accordance with our Return & Refund Policy, provided the item meets the applicable return requirements.

Multiple Orders

Orders are processed individually.

If you accidentally place multiple orders, please contact us immediately.

While we will make every effort to assist, we cannot guarantee cancellation or consolidation if processing has already begun.

Promotional Orders

If your order includes:

• Promotional pricing
• Coupon codes
• Seasonal discounts
• Limited-time offers

changes or cancellations may affect the promotional pricing associated with your purchase.

If an order is modified, promotional discounts may no longer apply if the revised order does not meet the original promotional requirements.

Payment Adjustments

If your order modification results in a price difference:

If the revised order costs more:

Additional payment may be required before processing continues.

If the revised order costs less:

Any eligible difference will be refunded to your original payment method.

Refund processing times follow the timelines described in our Return & Refund Policy.

Orders Under Review

For security purposes, certain orders may undergo payment verification or fraud prevention review.

During this process:

• Order changes may be temporarily unavailable.
• Additional verification may be requested.
• Processing may be delayed until verification is completed.

These measures help protect both our customers and our business.

Refused or Returned Deliveries

If a customer refuses delivery after the order has been shipped, the package may be returned to Onefeetv.

If the returned package is received in its original condition, any eligible refund will be processed in accordance with our Return & Refund Policy.

Applicable shipping costs or carrier return charges may be deducted where permitted.

How to Request a Cancellation or Change

To request an order cancellation or modification, please contact our Customer Support team as soon as possible.

Please include the following information:

• Order number
• Full name
• Email address used for the order
• Requested change or cancellation
• Reason for the request (optional but helpful)

Providing complete information allows us to locate your order and respond more efficiently.

Response Time

Our team reviews cancellation and modification requests during normal business hours.

While we strive to respond promptly, submitting a request does not guarantee that your order can be canceled or modified before processing begins.

We recommend contacting us immediately after placing your order if changes are needed.

Customer Responsibilities

Before submitting your order, please carefully verify:

• Product selection
• Size
• Color
• Quantity
• Billing information
• Shipping address
• Contact details

Taking a few moments to review your order can help prevent delays and avoid the need for changes after purchase.

Policy Updates

Onefeetv reserves the right to modify this Cancel / Change Order Policy at any time to reflect changes in business operations, legal requirements, or fulfillment procedures.

Any updates become effective immediately upon publication on our website.

Contact Us

If you need assistance with canceling or modifying an order, please contact our Customer Support team.

Onefeetv

Website: https://onefeetv.com/

Email: support@onefeetv.com

Customer Support Hours

Our team is committed to providing timely assistance and will make every reasonable effort to accommodate eligible cancellation and order modification requests.